Intake ≠ counsel
AptaBook should collect practice area, urgency, opposing party when you need conflict checks, and a consult slot. It should not interpret statutes.
Put the guardrails in knowledge
Upload the same screening questions your intake team already uses. Add a plain sentence: the firm doesn’t give legal advice through chat or phone bots. Models follow vivid instructions better than vague brand adjectives.
After hours still counts
A 10 p.m. enquiry that books a consult is a win. A 10 p.m. enquiry that gets a hallucinated answer about “likely settlement value” is a malpractice conversation. Review transcripts in week one like you’d review a new paralegal.