The half-finished booking
Someone asks about pricing, sees a slot, then closes the tab. Without a nudge, that intent dies.
What we added
Automation recipes can watch for chats or calls that never created an appointment, then follow up on email, SMS, or WhatsApp depending on your plan. Same family as reminders and post-visit check-ins.
Rollout that doesn’t burn the list
Turn on one recipe. Read the threads it creates. Then add reminders. Stacking four automations overnight is how you earn “please stop texting me.”
Set quiet hours for your market. A 9 p.m. “just checking in” after a dental consult hits different than a 9 p.m. realtor follow-up—know your audience.